Product quality problems: If the product has production defects, expired, damaged, etc., you can apply for a full refund or replacement of new products. Wrong delivery or missing goods: If the received goods do not match the order, you can apply for a return or exchange. 2, return conditions \n goods remain in their original state: Returned goods must keep the original packaging intact, unused, does not affect secondary sales. Keep relevant documents: Please keep purchase orders, invoices or other relevant documents for verification. Application time: Apply within X days from the date of receipt of the goods. Return and exchange process \n Contact customer service: contact us by customer service phone, email or online customer service, etc., to inform the order number, product problems and reasons for return and exchange. Return: The customer service staff will provide you with the return address, please send the goods together with the relevant vouchers. Refund or exchange: We will handle the refund or exchange procedure for you as soon as possible after receiving the returned product and verifying that it is correct. The refund will be returned to your payment account. Customized products: Because of the particularity of customized products, generally not returned, such as product quality problems, can be negotiated to solve. Trial package: Trial package is not refundable. Freight bear: due to product quality problems caused by the return and replacement freight borne by us; Due to personal reasons for return, freight borne by the customer. The final interpretation of this policy belongs to LAMSAT ALRAWAEH Pure Natural Cosmetics Trading Company. If you have any questions, please consult our customer service staff. \n Warm reminder: \n\n"